Levant Gentle and Lovely Cat Sweaters

Shipping Policy

Thank you for choosing Levant Fashion! We are committed to providing you with high-quality products and reliable service. Here is a quick overview of our Shipping Policy:

1. Order Processing: Orders are processed within 1-2 business days, excluding weekends and holidays.

2. Transit Time: Delivery takes 3-9 business days, with variations depending on location and carrier.

3. Order Cutoff: Orders placed before 5:00 PM EST will be processed the same day; otherwise, they’ll be processed the next business day.

4. Shipping Costs: Free shipping is available within USA & Canada.

5. Shipping Method: Standard shipping through Purolator, DHL, UPS CA, or FedEx, based on order weight and destination.

6. Tracking: Track your order with the information provided after shipping.

7. Address Accuracy: Ensure your address is complete to avoid delays.

8. Modifications and Cancellations: Contact us promptly to modify or cancel orders, if possible.

9. Lost or Damaged Shipments: Notify us within 48 hours of delivery for assistance with lost or damaged items.

Returns Policy

Here’s a quick summary of our Return and Refund Policy:

1. Eligibility: Returns are accepted for items in original condition within 20 days of delivery.

2. Return Process: Contact us at (647) 281-9196 or support@levantfashion.com with your order number and reason for return.

3. Inspection: Items are inspected upon return; eligible items will receive a refund within 5 business days.

4. Refunds: Refunds are processed to the original payment method for defective, damaged, or incorrect items.

5. Non-Refundable Items: Shipping costs (except for defective items) and gift cards are not refundable.

6. Return Shipping: Free for defective items; customer is responsible for return shipping in other cases.

7. Restocking Fee: We do not charge any restocking fees.

8. Return Label: Provided in-box for defective items; customers cover shipping for remorse returns.

9. Refund Time: Allow up to 5 business days for processing, with timing dependent on your payment provider.

For questions, reach out to us at support@levantfashion.com or (647) 281-9196