Thank you for choosing Levant Fashion! We strive to provide you with exceptional products and services. This Shipping Policy outlines important information regarding the shipping of your orders. Please review the following details carefully before making a purchase.
1. Order Processing/Handing Time
Once your order is placed, our dedicated team will process it promptly. Order processing typically takes 1-2 business days (Mon-Fri), excluding weekends and holidays. We appreciate your patience and understanding.
2. Transit Time
The estimated transit time for your package is 3-9 business days (Mon-Fri). This means that it should take between five to seven working days for your package to be delivered to its destination. Please keep in mind that this timeframe applies to business days only, excluding weekends and public holidays. We strive to ensure timely delivery and will make every effort to have your package arrive within this specified timeframe.
3. Order Cutoff Time
The order cutoff time is 5:00 PM GMT-05:00 Eastern Standard Time (Toronto). This means that any orders placed before 5:00 PM (EST) will be processed on the same day, while orders placed after this cutoff time will be processed on the following business day. We kindly request our customers ensure that their orders are submitted before the specified cutoff time to avoid any delays in processing and to ensure prompt delivery.
4. Shipping Costs and Country
We offer Free Shipping available on all orders within Canada. Canada is our Shipping Country.
5. Shipping Method
We offer standard shipping via Purolator, DHL, UPS CA, or FedEx, depending on the weight and destination of your order.
6. Tracking Your Order
We provide order tracking information so you can stay informed about the progress of your shipment. Once your order has been processed and shipped, we will email you a tracking number along with instructions on how to track your package. Please note that tracking information may take up to 24 hours to become available from the time your order is shipped.
7. Address Accuracy
To ensure smooth delivery, please ensure that the shipping address provided during checkout is accurate and complete. Levant Boutique will not be held responsible for any delays or losses resulting from inaccurate or incomplete address information provided by the customer.
8. Order Modifications and Cancellations
Once an order has been placed, it is generally not possible to modify or cancel it. If you need to make any changes or cancel an order, please contact our customer support team at Email support@levantfashion.com or at Phone (647) 281-9196 as soon as possible. We will do our best to accommodate your request if your order has not yet been processed for shipment.
9. Lost or Damaged Shipments
In the rare event that your package is lost or arrives damaged, please contact our customer support team at Email support@levantfashion.com or at Phone (647) 281-9196 within 48 hours of delivery. We will work closely with our shipping partners to investigate and resolve the issue promptly. Please retain all original packaging materials and provide any necessary documentation or images to facilitate the claims process.
10. Returns and Exchanges
For information regarding returns and exchanges, please refer to our dedicated Return Policy on our website.
Contact Us
If you have any questions or concerns about your Shipping Policy, please contact our Customer Support team.
For Customers Support:
Phone: (647) 281-9196
Email: support@levantfashion.com
Address: 620 Julia Avenue, Burlington, Ontario L7L 6X4, Canada